*** THIS POSITION IS FOR OMANIS ONLY ***
Job Title: Assistant Registrar, Admissions and Student Administration
Location: Muscat, Oman (some local, regional, and international travel may be required)
Hours: Full Time. Hours as necessary for the role.
Responsible To: Registrar and Director, Admissions and Student Administration
Purpose of the Job
The Assistant Registrar supports the Registrar and Director, Admissions and Student Administration, in delivering high-quality, student-centric administrative services across the student lifecycle. The role focuses on implementing policies and procedures, improving operational efficiency, and ensuring compliance with university regulations. The Assistant Registrar plays a key role in student admissions, enrolment, academic progress, student support, and graduation.
Key Responsibilities
Student Administration and Support
- Assist in overseeing student admissions, enrolment, records management, academic progress, and graduation processes.
- Ensure compliance with university policies and regulatory requirements for student administration.
- Support the development and refinement of policies, procedures, and systems for student services.
- Handle student records, data integrity, and reporting requirements.
- Assist in the implementation and maintenance of digital student administration systems.
Student Experience and Support Services
- Provide direct support to students in matters related to enrolment, academic records, and graduation.
- Work collaboratively with student services to ensure a seamless student experience.
- Address student queries and provide guidance on university regulations.
Operational and Strategic Support
- Support the Registrar in managing daily operations of the Admissions and Student Administration Directorate.
- Contribute to the development and execution of strategies to enhance student services.
- Analyze student data to support decision-making and process improvement.
- Liaise with relevant government authorities and external partners.
Staff Supervision and Training
- Assist in supervising and mentoring administrative staff within the directorate.
- Provide training and guidance to ensure staff effectively support students and university operations.
Collaboration and Stakeholder Engagement
- Work closely with the Marketing and Student Recruitment team to support student admissions.
- Collaborate with faculty, staff, and external partners to enhance the university’s reputation and service quality.
- Support university events, including open days, enrolment periods, and graduation ceremonies.
Skills and Experience Required
- Strong knowledge of student administration, academic policies, and university regulations.
- Excellent communication and interpersonal skills, with a student-focused approach.
- Experience in using and managing student information systems.
- Strong organizational, problem-solving, and analytical skills.
- Ability to work collaboratively across departments and with external stakeholders.
- Experience in the Middle East or an understanding of regional higher education policies is desirable.
Person Specification
- A commitment to high-quality student support and administrative services.
- Ability to handle sensitive information with discretion and professionalism.
- Strong leadership and team management skills.
- Proactive and results-oriented approach to problem-solving.
- Commitment to the mission and values of Muscat University.
Education, Qualifications, and Training
- A bachelor’s degree (master’s preferred) in Business Administration, Education, or a related field.
- At least 5 years of experience in student administration in a higher education setting.
- Proficiency in English (spoken and written); Arabic is essential.
Terms and Conditions
A competitive salary and benefits package will be offered. Annual leave entitlement will be 30 days plus private sector national holidays applicable in Oman.