Job Title: Admission Assistant
Reporting Line: Registrar and Director of Admissions and Student Administration
Location: Muscat, Oman (some local travel may be required)
Job Summary:
Facilitates the procedure of student admissions and enrolments through multiple channels, including the Ministry of Higher Education (MOHE), international recruitment agents, and other collaborators. Develops and nurtures effective working relationships with marketing, recruitment, and academic personnel both within and outside Muscat University. Executes the specified admissions procedures to consistently surpass target objectives for customer service, response time, and accuracy. Coordinates and aligns admissions processes with partner universities affiliated with Muscat University to ensure a cohesive and seamless student admissions experience.
Key Duties and Responsibilities:
- Implements the student admissions processes for Muscat University and aligns them with the ones at our affiliate partner universities to create a seamless student experience.
- Processes and assesses local and international student applications and enrolments according to specified procedures within agreed timeframes.
- Provides information, advises and guides prospective students, their key influencers (parents, teachers, carers) and various other stakeholders (e.g. prospective employers) regarding future academic career pathways.
- Accurately responds to enquiries from university admissions staff, recruitment staff and partner agents according to specified procedures.
- Works with recruitment staff and faculties to administer the admissions criteria, tests and policies.
- Manages and tracks application data on Student Information System database, ensuring all student records are accurate and current on all enrolment reports.
- Liaises with Muscat University recruitment staff to support agent relationship targets and optimize conversion.
- Coordinates fee payment collection and refund procedures, liaises with students, partner agents and the Finance Department of Muscat University, when necessary.
- Assists with student orientation at the start of each intake to collect outstanding admissions documents from newly enrolled students.
- Collaborates with Muscat University staff to develop admissions and pre-arrival material for student recruitment staff and partner agents.
- Proactively seeks and maintains accurate knowledge of all educational programmes offered by Muscat University.
Qualifications:
• A minimum of a bachelor's degree in a related field (e.g., education, administration, or business).
• Prior experience in student services, counseling, or a related administrative role in an educational setting.
Skills and Competencies:
• Customer service: Outstanding customer service skills.
• Attention to detail: ensuring applicants are receiving the correct information in a timely manner.
• Communication skills: Ability to work/communicate effectively and positively with a wide range of internal and external contacts at all levels.
• Selforganisation: able to prioritise tasks and work within deadlines.
• Teamwork: able to work as a member of a team, making a contribution to the team’s goals.
• Self-motivated: able to thrive under pressure.
• Written English: to have a good standard of written and spoken English, able to communicate information clearly.
• To have the ability to communicate in Arabic.
Work Environment:
• Primarily office-based, with occasional evening or weekend work during peak admissions periods or events.
• May involve standing and walking during events such as campus tours and open days.